Privacy Policy

1 Information We May Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

A. Information You Provide

• Contact information, such as your email address, when you contact support or submit a form.
• The contents of messages, questions, feedback, and support requests you send us.
• Information you voluntarily provide when communicating with us.

B. Technical and Usage Information

• Browser type and version.
• Device type and operating system, where made available.
• IP address and approximate location derived from it, where available and permitted.
• Pages visited, referring pages, and general interactions with our website.
• Dates, times, and diagnostic information associated with website requests.

C. Cookies and Similar Technologies

We may use cookies or similar technologies to maintain website functionality, remember preferences, understand website usage, or support security. The specific technologies used depend on the website configuration and enabled services.

D. Service and Connection Information

If a feature requires you to enter server connection details or other information to perform an operation, that information may be processed as necessary to provide the requested functionality. The information collected and how it is handled depend on the actual implementation of that feature.

We do not intend to collect more personal information than is reasonably necessary for the relevant purpose.

2 How We Use Information

We may use information for the following purposes:

• To operate, maintain, and provide our website and services.
• To respond to questions, support requests, and feedback.
• To troubleshoot errors and improve website reliability.
• To understand general website usage and improve usability.
• To protect the website and services against fraud, abuse, unauthorized access, and security threats.
• To maintain records of communications and respond to follow-up requests.
• To comply with applicable legal obligations.
• To enforce applicable terms and protect our rights, users, and services.

We will use personal information for purposes that are consistent with the context in which it was collected, subject to applicable law.

3 Legal Bases for Processing

Where applicable privacy laws require a legal basis for processing personal information, we may rely on one or more of the following grounds:

• Consent: where you have given valid consent for a specific purpose.
• Contractual necessity: where processing is needed to provide a service you request or take steps before entering into an agreement.
• Legitimate interests: where processing is necessary for purposes such as maintaining security, preventing abuse, or improving our services, provided those interests are not overridden by your rights.
• Legal obligations: where processing is necessary to comply with applicable law.

The legal basis applicable to a particular activity depends on the nature of the processing and the laws that apply.

4 Cookies and Similar Technologies

Cookies are small files stored by your browser. Similar technologies may be used to remember preferences, support functionality, analyze usage, or maintain security.

Depending on the website configuration, cookies may be used to:

• Support essential website functionality.
• Remember user preferences.
• Understand traffic and page performance.
• Help detect suspicious activity.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality.

Where required by law, we will request consent before using non-essential cookies or similar technologies. The exact cookies and services in use should be reflected in any applicable cookie notice or consent interface.

5 How We Share Information

We do not sell personal information in exchange for money.

We may disclose information in limited circumstances, including:

A. Service Providers

We may use hosting providers, security services, website maintenance providers, analytics tools, email services, or other vendors that help us operate our website and services. Such providers may process information on our behalf according to their applicable arrangements.

B. Legal Requirements

We may disclose information where reasonably necessary to comply with a valid legal obligation, lawful request, court order, or legal process.

C. Security and Protection

We may disclose information when reasonably necessary to investigate suspected fraud, protect users, secure our services, or protect our legal rights.

D. Business Changes

Information may be transferred as part of a merger, acquisition, restructuring, or sale of relevant business assets, subject to applicable legal requirements.

E. With Your Direction or Consent

We may share information when you request or authorize us to do so.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide, except as permitted by law or applicable agreements.

6 Files, Server Credentials, and Sensitive Information

FTP On The Go relates to remote file management and server workflows. Information entered while using a file-management feature may include server addresses, usernames, connection settings, file names, file contents, or credentials, depending on the feature and implementation.

Please follow these precautions:

• Do not send passwords, private keys, authentication tokens, or other sensitive credentials in ordinary support messages.
• Use secure connection methods supported by your server and the relevant product feature.
• Avoid uploading files containing sensitive personal or confidential information unless the relevant feature is appropriate for that purpose.
• Review server permissions before making changes to remote files.

The way connection details, credentials, and file contents are transmitted, processed, or stored depends on the actual implementation of the relevant service. Do not assume that credentials are stored, encrypted, deleted, or never transmitted unless the applicable feature documentation expressly confirms this.

If you contact support, provide only the information necessary to explain your issue. Remove secrets and sensitive data from screenshots, logs, and examples before sharing them.

7 Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, responding to support requests, maintaining security, resolving disputes, and meeting legal obligations.

Retention periods may vary depending on the type of information, why it was collected, and any applicable legal requirements.

When information is no longer needed, we may delete it, anonymize it, or securely dispose of it, subject to applicable law and legitimate recordkeeping needs.

The precise retention periods for individual systems and services should be confirmed against our actual data-retention practices.

8 Data Security

We use reasonable organizational, technical, and administrative measures appropriate to the nature of the information and the risks involved to help protect information from unauthorized access, alteration, disclosure, or destruction.

No website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

You are responsible for using appropriate device security, protecting your account or connection details where applicable, and avoiding the disclosure of sensitive credentials through insecure channels.

9 International Data Transfers

Depending on the location of our hosting providers, service providers, and infrastructure, information may be processed or stored in countries other than the country where you reside.

Privacy and data-protection laws may differ between countries. Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Details of the locations and safeguards used should be confirmed against the actual service-provider arrangements.

10 Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request restriction of certain processing activities.
• Object to processing in circumstances permitted by law.
• Request a portable copy of certain information.
• Withdraw consent where processing relies on consent.
• Lodge a complaint with the relevant data-protection authority.

These rights are subject to legal exceptions and may not apply in every circumstance.

To submit a privacy-related request, email support@ftponthego.com. We may need to verify your identity before acting on a request. We will respond in accordance with applicable legal requirements.

11 Children's Privacy

Our website and services are not intentionally designed to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information in circumstances where it should not have been collected, contact us at support@ftponthego.com. We will review the matter and take appropriate action as required by applicable law.

12 Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. We do not control the privacy practices of those third parties.

If you follow an external link, review the privacy policy and terms applicable to that destination. A link to a third-party service does not necessarily mean that we endorse its privacy practices.

Information collected by third-party services is governed by their own policies and configurations.

13 Email and Support Communications

If you contact us by email or through a website form, we may use the information you provide to understand your request, respond to you, and maintain relevant support records.

Please do not include passwords, private keys, payment card information, or other highly sensitive information in support messages.

We may retain support correspondence for a reasonable period to address follow-up questions, improve support handling, maintain security, or comply with legal obligations.

14 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, information practices, legal requirements, or operational needs.

When we make changes, we will update the “Last Updated” date displayed on this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about our privacy practices.

15 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, contact us at:

Please include “Privacy Request” in your email subject line when contacting us about a privacy-related matter.

We will review and respond to your request in accordance with applicable requirements.